Unlock the world of Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) in India. This insightful book explores the global shift in services, driven by competition and cost-efficiency, highlighting India’s pivotal role in flourishing call centres and high-end outsourcing. Understand how BPO and KPO create competitive advantages and drive sustainable growth. Essential for professionals in the service industry and students seeking to grasp the nuances of outsourcing trends and India’s capabilities in the global knowledge economy.