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Customer Service Marketing
0Original price was: ₹1,295.00.₹1,101.00Current price is: ₹1,101.00.Master the art of customer service marketing to boost business growth in India. This comprehensive guide unpacks best practices for creating exceptional customer experiences and building lasting loyalty. Discover insights into consumer behaviour, service quality, and leveraging technology, illustrated with real-world applications across retail, hospitality, finance, and more. Essential reading for professionals, entrepreneurs, and students aiming to excel in today’s competitive market by transforming service into a powerful marketing tool.
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Customer Service Skills for Success
0Original price was: ₹1,495.00.₹1,121.00Current price is: ₹1,121.00.Elevate your career with ‘Customer Service Skills for Success’ by Lucas. This essential guide, now in its 4th edition, equips professionals with proven strategies for exceptional customer interaction. Master vital skills like active listening, effective verbal and nonverbal communication, and leveraging technology to meet customer needs. Learn to expertly navigate challenging customer service problems, resolve conflicts, and manage stress with confidence. Packed with practical insights and expert tips, this book is an indispensable resource for anyone aiming for success in customer-facing roles and for supervisory personnel looking to enhance team performance. Unlock your potential in the competitive business landscape with ‘The Bookish Owl’.
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CUSTOMER SERVICE SKILLS FOR SUCCESS, 5TH EDITION
0Original price was: ₹1,195.00.₹956.00Current price is: ₹956.00.Master essential customer service skills with “Customer Service: Skills for Success, 5th Edition” from The Bookish Owl. This comprehensive guide equips you with the fundamental concepts and practical techniques for thriving in any business career. Learn effective listening, impactful verbal and nonverbal communication, and the strategic use of technology to enhance customer interactions. Discover proven methods for resolving common service problems, skillfully navigating conflicts, and managing stress in demanding environments. Ideal for frontline staff and supervisory personnel alike, this indispensable resource offers valuable insights and actionable tips to achieve customer satisfaction and build lasting relationships. Elevate your service expertise today.
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Customer to Human (HB): The CX Factor in Modern Business
0Original price was: ₹599.00.₹449.00Current price is: ₹449.00.Unlock unparalleled **business growth** by mastering the **Customer Experience (CX)**. Drawing from extensive industry insights, this book reveals how to foster **customer centricity** in **modern business**. Discover actionable strategies, emerging trends, and invaluable stories that transform customer interactions into your most vital asset. Whether you lead a burgeoning **startup** or an established enterprise in India, gain the knowledge to build lasting customer loyalty. It’s an essential guide for Indian professionals seeking to elevate their business by truly understanding and valuing their customers.
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Cut the Crap and Jargon : Lessons from t: Lessons from the Start-up Trenches
0Original price was: ₹499.00.₹374.00Current price is: ₹374.00.Unlock the secrets to success in India’s booming startup scene. Shradha Sharma, the visionary behind YourStory, delivers “Cut the Crap and Jargon”—a no-nonsense guide packed with real-world lessons from the front lines of entrepreneurship. This book is essential reading for aspiring Indian founders and seasoned business leaders, offering candid advice on navigating challenges, mastering growth strategies, and cutting through industry jargon. Gain practical insights from India’s leading startup journeys and build your venture with clarity and confidence. Essential for anyone serious about startup India.
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Cyber Crisis Management
0Original price was: ₹699.00.₹524.00Current price is: ₹524.00.Navigate India’s escalating cyber threats with essential crisis management strategies. As big data volumes surge and cyber incidents become frequent, safeguarding your organisation is paramount. This comprehensive primer equips Indian corporate houses, IT professionals, and individuals with actionable strategies to tackle data breaches and manage online security. Delving into the entire crisis-management cycle, it provides essential guidance to assess effectiveness and mitigate irreparable loss from the dynamic threat landscape. A must-read for robust cyber risk management in the Indian digital ecosystem.
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Cyber Insecurity-The Silent Risk in Your Boardroom
0Original price was: ₹349.00.₹261.75Current price is: ₹261.75.Cyber Insecurity: The Silent Risk in Your Boardroom is the essential guide for Directors, CEOs, and business owners facing escalating cyber threats. Dr. Kiran Kewalramani, a seasoned cybersecurity expert and board advisor, demystifies cyber risk, clarifying it’s a leadership issue, not just an IT one. Understand your fiduciary duties under the Corporations Act and the critical need for effective cyber oversight. This book empowers you with plain-English insights, crucial questions, and a roadmap to cyber resilience, without requiring technical expertise. Learn to set the right tone, ask informed questions, and confidently govern this critical risk. Equip your boardroom with the strategic clarity it needs to lead effectively in the digital age. Own the risk, ask the right questions, and lead with confidence.
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Cybersecurity of Industrial Internet of Things Iiot
0Original price was: ₹5,353.81.₹4,283.05Current price is: ₹4,283.05.Secure your industrial infrastructure with “Cybersecurity of Industrial Internet of Things (IIoT)” from The Bookish Owl. This essential guide addresses the critical need for robust cybersecurity in the evolving IIoT landscape. Explore fundamentals of cyber-physical systems, IoT, and IT, alongside current and emerging cyber threats targeting industrial environments. Discover practical solutions, latest hacking techniques, and regulatory frameworks to safeguard your operations. Ideal for industrial leaders, cybersecurity professionals, CIOs, engineers, and researchers, this book bridges theory and practice, offering actionable insights for effective IIoT security. Enhance your knowledge of vulnerabilities, countermeasures, and risk assessment to protect vital systems now and in the future.
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Daily Coffee & Startup Fundraising A comprehensive guide to starting up and raising funds in India
10₹437.27Starting up is hard. Raising funds is harder. “Daily Coffee & Startup Fundraising” offers solutions to help Indian startups become attractive investment options. Sarthak Ahuja, CA, Investment Banker & startup advisor, shares insights from both founder & investor perspectives. Bonus: 193+ investor list, pitch deck guide, financial model template & term sheet breakdown. Perfect for entrepreneurs seeking funding in India. ISBN: 9788195816804
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Dairy Cooperatives and Tribal Development
0₹448.50Explore the transformative power of dairy cooperatives in India’s tribal development. This essential book by R.V. Singh offers a deep dive into how cooperative societies drive socio-economic upliftment for tribal communities, analyzing challenges and successes. It’s a vital resource for researchers, policymakers, students of rural management, and anyone interested in India’s rural economy and tribal welfare. Gain critical insights into fostering sustainable growth and empowering marginalized populations through effective cooperative models.
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Dare to Lead
0Original price was: ₹999.00.₹749.00Current price is: ₹749.00.Unlock the power of brave leadership with Brené Brown’s “Dare to Lead.” This groundbreaking book (ISBN: 9781785042140) reveals insights from Brown’s research on courage and vulnerability, equipping leaders to create more daring and innovative organizations. Learn practical skills to foster trust, embrace difficult conversations, and build stronger teams. Perfect for leaders of all levels seeking to transform their leadership and drive positive change.
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Dare to Lead: The Transformation of Bank
10Original price was: ₹449.25.₹449.25Current price is: ₹449.25.Dare to Lead: The Transformation of Bank by Dr. Anil K. Khandelwal (ISBN: 9780143463894) offers a compelling look at leadership in banking. Explore transformative strategies, navigate challenges, and discover the insights needed to drive success in today’s financial world. A must-read for aspiring and current banking leaders seeking to make a real impact.
