Availability: In Stock
Personalized: Customer Strategy in the Age of AI
Rated 4.00 out of 5 based on 17 customer ratings
17
SKU: 9781647826277
₹1,399.00 Original price was: ₹1,399.00.₹1,049.25Current price is: ₹1,049.25.
Unlock the $2 trillion personalization opportunity. “Personalized” by David C. Edelman reveals how to use AI to deliver exceptional customer experiences. Learn the Five Promises of Personalization: Empower, Know, Reach, Show, and Delight customers to build trust, boost growth, and achieve true personalization at scale. ISBN: 9781647826277
5 in stock
Shubham Sehgal –
A must-read for anyone in customer experience! Offers actionable insights and a clear roadmap.
Khushi Kaushik –
Good concepts, but the book could be more concise. Practical examples would have been helpful.
Kislay Kumar –
The Five Promises framework is brilliant. It’s a game-changer for our business approach.
Kumar Kartikeya –
Interesting ideas on personalization. Some arguments felt a little too simplistic.
Vishal Agarwal –
Decent book. Explains complex concepts in an easy-to-understand manner. Could use more depth in some areas.
Akanshit Narula –
A valuable resource for marketing professionals. Provides a strategic view of AI and personalization.
Shikhar Batra –
Helpful framework for personalization strategy, specially the section on ‘Empower’. A bit high-level.
Nandini Nagpal –
Truly transformative! This book has changed how I approach customer interactions.
Prathamesh Sanjay Patil –
A solid overview of AI in customer strategy. Some parts felt a bit repetitive, but the Five Promises are insightful.
Satya Kumari –
Not a bad book, but didn’t offer as much groundbreaking advice as I hoped.
Harshit Lohumi –
This book exceeded expectations! Packed with innovative ideas and practical strategies.
Yash Subhash Thakur –
A very thought-provoking read on how to personalize customer experiences. Recommended! stars
Paras Patil –
Great for understanding the theory behind AI personalization. Needs more real-world case studies.
Tanisha Gulati –
Informative, but at times reads like a sales pitch for AI solutions. Good for beginners.
Ashish Kumar –
Good foundational knowledge. Some of the AI concepts were not explained clearly enough.
Sanket Yuvraj Meshram –
Informative and relevant, though occasionally repetitive. A good starting point for personalization.
Vansh Jain –
Excellent! The book’s five promises really helped me to see how we can better personalize experience for our customer.