Description
- ISBN-13: 9780593542699
- Publisher: Penguin Publishing Group
- Publisher Imprint: Portfolio
- Height: 229 mm
- No of Pages: 288
- Spine Width: 18 mm
- Weight: 470 gr
- ISBN-10: 059354269X
- Publisher Date: 30 May 2023
- Binding: Hardback
- Language: English
- Returnable: Y
- Width: 152 mm
Mohammad Ahmed Karim –
I enjoyed the book and found some interesting strategies. It has opened my eyes to new ideas.
Era Dhingra –
Excellent book! Clear, concise, and actionable. A must-read for anyone in a leadership position.
Manas Mehta –
This book provided a good base, but it could have included more case studies. It does highlight the importance of employees.
Vivek Bose –
This book really shifted my perspective on employee engagement. Practical advice, easy to implement. Highly recommend!
Anubhav Sharma –
Experience Mindset is a game-changer! Shapiro’s strategies are innovative and have already improved our customer satisfaction.
Shivam –
Good insights into customer experience. Some concepts felt a bit repetitive, but overall a worthwhile read for business owners.
Garv Vasudeva –
A decent book with some helpful points. I wish there were more real-world examples.
Somya Sahoo –
Not bad, but not groundbreaking. A solid overview of customer and employee experience, but lacking in depth.