What the Customer Wants You to Know: How Everybody Needs to Think Differently
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What the Customer Wants You to Know: How Everybody Needs to Think Differently

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SKU: 9780143065685

Original price was: ₹299.00.Current price is: ₹254.15.

Discover the secrets to exceptional customer service in “What the Customer Wants You to Know” by Michelle Obama. Learn how to think differently and anticipate customer needs, boosting satisfaction and loyalty. This insightful guide provides practical strategies for businesses of all sizes. ISBN: 9780143065685. Get your copy today and transform your customer relationships!

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Description

  • ISBN-13: 9780143065685
  • Publisher: Penguin Books
  • Publisher Imprint: Penguin Books
  • No of Pages: 178
  • ISBN-10: 0143065688
  • Publisher Date: 20 Oct 2008
  • Binding: PAPERBACK
  • Weight: 200 gr

Additional information

Weight 0.5 kg

14 reviews for What the Customer Wants You to Know: How Everybody Needs to Think Differently

  1. Hemant Kumar –

    An okay book. Nothing groundbreaking, but a solid reminder of the basics of good customer service. Easy to read and understand.

  2. Adarsh Keshri –

    I enjoyed the book but found some sections a bit repetitive. However, the overall message is important and well-delivered. Good examples.

  3. Prachi Verma –

    This customer service book is easy to follow. All levels of business person can benefit.

  4. Akash Kumar Choudhary –

    Excellent guide to customer satisfaction. The book’s framework will improve any business.

  5. Raghvendra Pratap Singh –

    A decent overview of customer service principles, but I was hoping for more advanced strategies. Good for beginners in the field.

  6. Vaishnavi Jha –

    This book is a gem! It is a must-read for entrepreneurs. It provides a simple way to think about customer.

  7. Vimlesh Pathak –

    Great book for understanding customers! It has helped improve communication with my customers

  8. Ansh Dubey –

    This book changed how I view customer interactions. Practical tips and real-world examples made it easy to apply the concepts to my own business.

  9. Simran Routray –

    Some of the ideas felt very obvious, but it did give me a few good reminders of how to treat the customers

  10. Adishwar Singh Khurana –

    I found the book a bit generic. While the advice is sound, it didn’t offer many new or innovative ideas. It’s adequate but nothing special.

  11. Aditi Rawat –

    A good read with some useful insights, but I felt it could have been more concise. Still, worth the time for those in customer service.

  12. Sayan Dey –

    Michelle Obama’s book offers a fresh perspective on customer relations. Some chapters were more impactful than others, but overall, a worthwhile read.

  13. Aswin Rajesh –

    Insightful and well-written. I appreciated the emphasis on empathy and understanding customer needs. Highly recommend it.

  14. Saksham Kumar Srivastava –

    Transformative! This book has given me practical ways to connect and help my customers.

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