Description
Service Management: Operations, Strategy, Information Technology is a definitive resource for professionals seeking to master the intersection of service delivery and business strategy. This 2026 Release ISE edition by Sanjeev K. Bordoloi provides updated insights into how organizations can leverage information technology to optimize service operations.
The book covers critical topics including service design, delivery models, IT infrastructure management, and strategic alignment. Readers will gain practical knowledge on implementing service management best practices, managing customer expectations, and driving organizational efficiency through technology integration.
Ideal for IT managers, service professionals, and business strategists, this text bridges the gap between operational excellence and strategic business objectives, making it essential for anyone involved in service management roles.
Reviews
There are no reviews yet.