ISE Customer Service Skills for Success

Print length: 496 pages
Language: English
Publisher: McGraw-Hill Education
Publication date: 20 April 2022

Name: ISE Customer Service Skills for Success
SKU: 9781265037536
Availability: InStock

SKU: 9781265037536

Original price was: ₹6,377.35.Current price is: ₹5,739.61.

Unlock exceptional customer service skills with the revised 8th edition of “Customer Service Skills for Success.” This essential guide, perfect for aspiring professionals and businesses seeking to excel, is designed for “The Bookish Owl” audience. It covers the core pillars of customer service: understanding the profession, mastering key skills, and building lasting customer relationships. Featuring up-to-date insights on remote work, the impact of COVID-19, and inclusivity for customers with disabilities, this book uses real-world examples from top companies like Amazon and American Express. Enhance your learning with interactive exercises and digital tools available through the integrated Connect platform, ensuring you’re prepared for success in today’s dynamic service landscape.

5 in stock

Category: Higher Education Textbooks Tag: Robert Lucas