Description
- ISBN-13: 9780006530695
- Publisher: HarperCollins Publishers
- Binding: Paperback
- Edition: New ed
- No of Pages: 160
- Series Title: The One Minute Manager
- Weight: 91 gr
- ISBN-10: 0006530699
- Publisher Date: 26 Feb 1998
- Depth: 11
- Height: 196 mm
- Returnable: Y
- Spine Width: 8 mm
- Width: 129 mm
Jitender Khatri –
Easy to read and understand. I’m already implementing some of the strategies in my business. Hoping to see a positive impact on customer satisfaction.
Harsha Nimmakayala –
Transformative! My team is now focused on exceeding customer expectations, not just meeting them. A worthwhile investment.
Ashutosh Mishra –
A good reminder of customer service basics. Some parts felt a bit dated, but the core message is still relevant. Worth a read for anyone in a customer-facing role.
Himanshu Goyal –
A bit cheesy at times, but the underlying principles are solid. I found the examples helpful in understanding how to apply the concepts.
Gurleen Kaur –
This book changed my perspective on customer service. I understand my customers better. Practical and motivational! Highly recommend.
Abhishek Kundu –
Quick and insightful read. It provides a simple yet effective framework for building customer loyalty. A must-read for business owners.
Mahak –
Decent book. Some ideas were useful, but nothing revolutionary. It’s a good starting point for learning about customer service.
Tannu Rani –
The ‘raving fans’ concept is interesting. I felt it oversimplified complex customer relationships. Still, it offers practical ideas to improve service.
Shinjini Roy –
I had high hopes, but the content felt repetitive. Some of the advice seemed obvious. It wasn’t the game-changer I expected.