Master the crucial final 10% of business execution to achieve unparalleled customer satisfaction. Discover how global leaders consistently deliver exceptional customer experiences by genuinely prioritizing clients. Indian business author TGC Prasad unpacks the strategies for going the extra mile, ensuring tasks are completed perfectly, and cultivating lasting customer loyalty. This insightful guide is essential for Indian entrepreneurs, managers, and professionals seeking to elevate their service standards, differentiate their brand, and drive sustainable growth through superior customer care.