Elevate your library’s performance with essential Quality Management principles. This comprehensive guide demystifies Total Quality Management (TQM) and ISO 9001 standards, tailored for libraries. Learn to enhance services, effectively meet user information needs, and implement robust quality assurance systems based on feedback. An indispensable resource for library science students and professionals across India, it offers practical exercises and key insights for modern library administration and user satisfaction. Gain the expertise to meet global standards and significantly improve your institution’s operations.