-
-15%
Customer Service Skills for Success
0Original price was: ₹1,495.00.₹1,270.75Current price is: ₹1,270.75.Elevate your career with ‘Customer Service Skills for Success’ by Lucas. This essential guide, now in its 4th edition, equips professionals with proven strategies for exceptional customer interaction. Master vital skills like active listening, effective verbal and nonverbal communication, and leveraging technology to meet customer needs. Learn to expertly navigate challenging customer service problems, resolve conflicts, and manage stress with confidence. Packed with practical insights and expert tips, this book is an indispensable resource for anyone aiming for success in customer-facing roles and for supervisory personnel looking to enhance team performance. Unlock your potential in the competitive business landscape with ‘The Bookish Owl’.
-
-5%
CUSTOMER SERVICE SKILLS FOR SUCCESS, 5TH EDITION
0Original price was: ₹1,195.00.₹1,135.25Current price is: ₹1,135.25.Master essential customer service skills with “Customer Service: Skills for Success, 5th Edition” from The Bookish Owl. This comprehensive guide equips you with the fundamental concepts and practical techniques for thriving in any business career. Learn effective listening, impactful verbal and nonverbal communication, and the strategic use of technology to enhance customer interactions. Discover proven methods for resolving common service problems, skillfully navigating conflicts, and managing stress in demanding environments. Ideal for frontline staff and supervisory personnel alike, this indispensable resource offers valuable insights and actionable tips to achieve customer satisfaction and build lasting relationships. Elevate your service expertise today.
-
-10%
ISE Customer Service Skills for Success
0Original price was: ₹6,377.35.₹5,739.61Current price is: ₹5,739.61.Unlock exceptional customer service skills with the revised 8th edition of “Customer Service Skills for Success.” This essential guide, perfect for aspiring professionals and businesses seeking to excel, is designed for “The Bookish Owl” audience. It covers the core pillars of customer service: understanding the profession, mastering key skills, and building lasting customer relationships. Featuring up-to-date insights on remote work, the impact of COVID-19, and inclusivity for customers with disabilities, this book uses real-world examples from top companies like Amazon and American Express. Enhance your learning with interactive exercises and digital tools available through the integrated Connect platform, ensuring you’re prepared for success in today’s dynamic service landscape.
