Discover the latest advancements in Services Science with these revised selected papers from the Second International Conference, IESS 2011. Published as Lecture Notes in Business Information Processing, this volume is crucial for understanding service innovation, design, composition, and sustainability. Featuring 17 full and 2 short papers selected from 47 submissions, it explores applications in IT, business, and public administration. This book is an essential guide for academics, researchers, and IT professionals in India keen to master the evolving landscape of service development and business information processing.