Unlock the power of Emotional Intelligence (EI) in the dynamic tourism and hospitality industry with this essential guide. ‘Emotional Intelligence in Tourism’ offers a unique skills-based approach to understanding and developing EI, crucial for success in customer-facing roles. This comprehensive book delves into key concepts, theories, and research, providing practical exercises, real-world examples, and teaching aids for students, educators, and professionals. Discover how to recognize, manage, and leverage emotions to enhance guest experiences and employee performance. Perfect for ‘The Bookish Owl’ readers seeking to excel in tourism and hospitality, this book is your definitive resource for mastering EI and adapting to diverse environments.