Discover the incredible transformation of Best Buy in ‘Big Change at Best Buy’. This book details how the company achieved a 1000% stock surge in three years, becoming a prime example of a learning organization’s power. Written by the consultants who guided the process, it reveals the strategies used to turn an entrepreneurial giant into North America’s top specialty retailer. Learn how individualistic employees became collaborative systems thinkers and explore the proven methods for implementing organizational change that drives sustained growth and customer-centric operations. Essential reading for executives and managers seeking to revolutionize their businesses by focusing on head, heart, and hands. Get actionable insights to alter behavior and achieve lasting success.