At TheBookishOwl, we value your satisfaction and aim to provide you with a seamless shopping experience. If you receive a damaged book, we are here to assist you with our return and refund policy. Please take a moment to review our policy for returns and refunds:
Return Policy:
Eligibility for Return: You may initiate a return if you receive a book that is damaged or defective.
Return Period: We accept return requests within 7 days from the date of delivery. We encourage you to report any damage as soon as you discover it.
Condition of the Book: To be eligible for a return, the book must be in the same condition as when it was delivered. This includes the original packaging, cover, and pages.
Refund Policy:
Refund Process: After we receive the returned book and inspect it, we will notify you of the status of your refund via email. If your return is approved, we will initiate the refund to your original payment method.
Refund Timeframe: Refunds will typically be processed within 7-10 business days after we receive the returned book. Please note that it may take additional time for your bank or payment provider to process the refund.
Refund Amount: The refund will be for the cost of the book, including any taxes or shipping fees you may have incurred.
How to Initiate a Return:
Contact our Customer Support Team: To initiate a return, please contact our Customer Support team via email at support@thebookishowl.com. Provide your order number and details about the damage.
Package the Book: Safely package the book in its original packaging or suitable packaging to prevent further damage during return.
Ship the Book: You will be provided with return shipping instructions and the return address by our Customer Support team.
Additional Information:
If you received the wrong book or the book was damaged during shipping, please contact us immediately, and we will arrange for a replacement or a refund.
We reserve the right to refuse a return if the book is not in the original condition, or if the return request is made after the 7-day return period.
Please contact our Customer Support team at support@thebookishowl.com if you have any questions or concerns about our return and refund policy. We are committed to ensuring your satisfaction and resolving any issues promptly.
Thank you for choosing TheBookishOwl for your book purchases. We appreciate your trust in our service.