Service Operations Management
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Service Operations Management

SKU: 9781292739090

Original price was: ₹7,852.81.Current price is: ₹6,282.25.

Master Service Operations Management with the 6th edition of this leading text, designed for students and professionals. Explore real-world challenges and enhance service performance through practical applications, global case studies from leading organizations like Metro Bank and Apple, and essential frameworks. This comprehensive guide delves into service strategy, customer relationships, technology impacts, and sustainability. Whether supporting a dedicated course or building on operations management knowledge, ‘Service Operations Management’ provides the insights and tools needed to analyze and improve service operations, making it an indispensable resource for anyone involved in the service sector.

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Description

  • ISBN-10: 1292739096
  • ISBN-13: 978-1292739090
  • Edition: 6th
  • Publisher: Pearson Education Limited
  • Publication date: 4 September 2025
  • Language: English
  • Dimensions: 16.36 x 1.7 x 22.3 cm
  • Print length: 664 pages

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