Description
- ISBN-10: 0071315926
- ISBN-13: 978-0071315920
- Edition: 5th
- Publisher: McGraw-Hill Education
- Publication date: 16 February 2011
- Language: English
- Dimensions: 20.32 x 1.52 x 25.4 cm
- Print length: 320 pages
Availability: In Stock
CUSTOMER SERVICE SKILLS FOR SUCCESS, 5TH EDITION
SKU: 9780071315920
Original price was: ₹1,195.00.₹1,135.25Current price is: ₹1,135.25.
Master essential customer service skills with “Customer Service: Skills for Success, 5th Edition” from The Bookish Owl. This comprehensive guide equips you with the fundamental concepts and practical techniques for thriving in any business career. Learn effective listening, impactful verbal and nonverbal communication, and the strategic use of technology to enhance customer interactions. Discover proven methods for resolving common service problems, skillfully navigating conflicts, and managing stress in demanding environments. Ideal for frontline staff and supervisory personnel alike, this indispensable resource offers valuable insights and actionable tips to achieve customer satisfaction and build lasting relationships. Elevate your service expertise today.
5 in stock
