Service Quality in Airlines : The Significant Role of Frontline Employees in Airline Industry of India
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Service Quality in Airlines : The Significant Role of Frontline Employees in Airline Industry of India

SKU: 9789351282167

₹1,050.00

Elevate service quality in the Indian airline industry. This crucial research delves into how frontline employees’ commitment directly impacts customer satisfaction and operational success. Explore key drivers – from organizational support and training to leadership – that foster employee dedication, leading to improved service recovery and job performance. An indispensable guide for aviation professionals, HR leaders, and business students aiming to excel in India’s competitive aviation landscape. Gain actionable insights into building a committed workforce for unparalleled customer experiences.

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