SERVICE OPERATIONS MANAGEMENT:IMPROVING SERVICE DELIVERY
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SERVICE OPERATIONS MANAGEMENT:IMPROVING SERVICE DELIVERY, 4E

SKU: 9789386873309

₹745.00

Master superior service delivery with this essential guide to Service Operations Management. Discover practical frameworks, real-world tools, and strategies to optimize operations, enhance customer experience, and drive continuous improvement. This comprehensive text delves into managing people, processes, and technology for excellence, especially relevant for the dynamic Indian service sector. It’s an indispensable resource for Indian MBA students and business professionals seeking to excel in service operations management, blending theoretical depth with actionable insights to transform service delivery.

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