SELF-SERVICE IN THE INTERNET AGE: EXPECTATIONS AND EXPERIENCES (SERIES: COMPUTER SUPPORTED COOPERATIVE WORK)
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SELF-SERVICE IN THE INTERNET AGE: EXPECTATIONS AND EXPERIENCES (SERIES: COMPUTER SUPPORTED COOPERATIVE WORK)

SKU: 9781848002067

₹9,999.00

Navigate the digital frontier with essential insights into online self-service. This book bridges the gap between user expectations and real-world experiences in the internet age, offering a deep dive into how digital services impact everyday lives. Moving beyond basic e-commerce, it analyzes the broader societal shifts driven by widespread internet adoption. It’s a crucial resource for academics, researchers, and professionals keen to understand customer behaviour and service design in India’s rapidly expanding digital economy. Grasp the critical factors shaping the modern online experience and customer satisfaction in today’s connected world.

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